Teelie's Digital & Miniature Shop U.S./International Shipping Policy
Thank you for shopping at Teelie's Digital & Miniature Shop. All orders from Teelie's Digital & Miniature Shop are subject to our shipping policy, outlined below. If you have any questions about our shipping practices, please contact our dedicated support team at info@teeliesdigitalshop.com.
What locations do you ship to?
Lucky for you, we are currently offering free worldwide shipping on every order! Be sure to take advantage of this promotion we might be running when you place your order. We package & ship orders to nearly every country across the globe but transit time will vary from location to location. Also, Teelie's Digital & Miniature Shop offers shipping to all USA states, territories, and even APO/FPO addresses.
Are there any hidden customs fees or import taxes?
All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible info@teeliesdigitalshop.com. with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Extended Delays
In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.
If you have any further questions, please don't hesitate to contact us at info@teeliesdigitalshop.com.
Processing
How long does an order take to arrive once shipped?
All orders are processed & shipped as soon as possible at our warehouse, depending on the fastest shipping method available to your location. We typically take 1-3 business days for handling & processing your order. The typical delivery time frame is anywhere from 10-20 business days for international orders and 3-5 Days for US orders. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, is provided with every order. Every order is insured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to info@teeliesdigitalshop.com for additional assistance in this matter.
We make every effort to fulfill orders as quickly as possible, but sometimes life throws us a curveball. If we are experiencing longer than usual processing times, we will notify you either on our site or by email.
Shipping Rates & Timing
Teelie's Digital & Miniature Shop has multiple shipping rates, depending on either the product or the shipping method chosen. The shipping charge will be calculated and displayed during checkout. An estimate of the time it takes to deliver your order will be provided on our website. Please remember that the time it takes to process your order is a separate estimate from the time it takes to ship and deliver your order.
Will I receive a tracking number for my package?
When your order has shipped, we will send you an email with tracking info so you can check in on the delivery of your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.
If you don’t receive this email in a timely fashion, please reach out to us at info@teeliesdigitalshop.com.
What do I do if my order is lost in the mail?
Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to be held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
How to Contact Us
If you have any questions or concerns regarding your order or the shipping options available, please contact us at info@teeliesdigitalshop.com.